About the program
The Light Guys customer SMS/MMS program provides customer service and updates about your lighting project. Messages may include requested quotes and invoices, installation reminders, crew arrival updates, project status, and replies to your questions or submitted photos.
Employees write and send customer service texts manually through Light Ops. Automated responses are limited to enrollment, opt-out, and help requests using START, STOP, and HELP. This program does not send promotional broadcasts. Enrollment is voluntary, and you can contact us by phone or email without enrolling.
How to opt in
The program uses one opt-in method:
- Review the disclosures on this page, our Terms & Conditions, and our Privacy Policy.
- From the mobile number you want enrolled, text the exact keyword START to (661) 535-1025.
- The system sends an automated confirmation identifying The Light Guys, describing the program, and explaining how to use HELP or STOP.
Sending START is your affirmative consent to receive the messages described on this page at that mobile number. The Light Guys does not use a preselected website checkbox, purchased list, paper form, or verbal opt-in for this program.
Messages you may receive
Messages relate to your project or customer service request and may include:
- Opt-in confirmations and help responses.
- Requested quotes, invoices, and payment-related project updates.
- Installation reminders, scheduling changes, and crew arrival updates.
- Project status and customer service replies, including responses to photos you submit.
Messaging disclosures
- Message frequency varies based on your project and customer service activity.
- Message and data rates may apply.
- Reply STOP at any time to opt out of all customer SMS/MMS messages. You may receive one final opt-out confirmation and then no further customer texts unless you opt in again.
- Reply HELP for assistance.
- Consent to receive messages is not a condition of purchasing goods or services.
- Wireless carriers are not liable for delayed or undelivered messages.
Privacy
Mobile phone numbers, opt-in information, and consent will not be shared, sold, rented, or otherwise provided to third parties or affiliates for their marketing or promotional purposes.
Phone numbers, message data, and submitted media may be provided to service providers only as necessary to operate the customer messaging service. See our SMS/MMS Privacy Policy for details.
Contact us
For program assistance, reply HELP or contact:
The Light GuysBakersfield, California
brendan@thelightguys.net
(661) 241-0534