Terms & Conditions

Acceptance of these terms

By accessing our website, submitting information, or using our customer SMS/MMS program, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the applicable service.

Description of the service

The Light Guys provides information about lighting, audio, video, holiday, and event services; accepts project inquiries; and communicates with customers. Our customer SMS/MMS program provides requested quotes, invoices, installation reminders, crew arrival updates, project status, and customer service replies, including replies to submitted photos. Employees write and send these customer service texts manually through Light Ops. Automated messaging is limited to START, STOP, and HELP responses.

Website content and messages do not create a project agreement, guarantee availability, or replace a written proposal or service agreement.

Authorized and prohibited uses

You may use the website and messaging service only for lawful purposes and as authorized by The Light Guys.

You may not:

• Submit content that is unlawful, deceptive, threatening, infringing, or that violates another person’s privacy or publicity rights.
• Upload malware, attempt unauthorized access, interfere with service operation, or evade security controls.
• Impersonate another person, misrepresent authorization, or use another person’s phone number without permission.
• Use automated outputs to mislead others, violate platform rules, or publish content you do not have the right to use.
• Use the service for unsolicited marketing, spam, or any purpose outside the approved business workflow.

User-submitted photos and content

You keep ownership of content you submit. You give The Light Guys a limited, nonexclusive permission to receive, copy, store, analyze, modify, format, transmit, and otherwise process that content only as reasonably necessary to provide, secure, maintain, and improve the service you requested.

You represent that you have the rights and permissions necessary to submit the content and to authorize this processing. You are responsible for avoiding unnecessary sensitive information and for obtaining any permissions needed for people, private property, trademarks, music, or other protected material appearing in submitted content.

AI-generated content

Our separately requested design or content-creation features may produce automated or AI-generated previews, captions, photo selections, summaries, or other outputs. These may be incomplete, inaccurate, or unsuitable for a particular purpose. Review and approve requested outputs before use; you remain responsible for content you choose to approve or publish.

These separate features are not part of the customer SMS/MMS program. Customer texts and submitted customer SMS/MMS photos are not automatically used to generate, schedule, or publish social-media posts.

Intellectual property

The website, its design, branding, text, graphics, and other materials supplied by The Light Guys are owned by or licensed to The Light Guys and are protected by applicable intellectual-property laws. These terms do not transfer ownership of our materials or branding to you.

Third-party services and integrations

The website and automation service may rely on third-party messaging, hosting, cloud storage, security, analytics, AI processing, and social-media scheduling or publishing services. Those providers may have separate terms and privacy practices. We are not responsible for a third-party service outside our control, including its availability, platform rules, or processing decisions.

Availability and changes

We may change, suspend, or discontinue all or part of the website or automation service at any time. We may also limit or end access when needed for security, maintenance, legal compliance, misuse prevention, or changes to our business. We do not guarantee uninterrupted or error-free service.

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Disclaimers and limitation of liability

To the extent permitted by law, the website and automation service are provided on an “as is” and “as available” basis without warranties of uninterrupted operation, error-free output, or fitness for a particular purpose. Nothing in these terms limits warranties or rights that cannot lawfully be excluded.

To the extent permitted by law, The Light Guys will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or automation service, including lost content, lost profits, publication errors, or third-party platform actions. Our total liability for a claim relating only to the website or automation service will not exceed the amount, if any, you paid specifically for that service during the six months before the event giving rise to the claim.

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Changes to these terms

We may update these terms when our services or legal obligations change. The updated date at the top of this page shows when the terms were last revised. Continued use after an update means you accept the revised terms.

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Governing law

These terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.